Find answers to common questions about our services and purchasing process.
At AGB AUTO, we provide reliable door-to-door delivery tailored to your needs. Our logistics team ensures your purchase arrives at your specified location safely and on time.
If your address is difficult for our transport vehicles to access, we may request that you meet our driver at a nearby accessible location. This ensures timely and secure delivery while maintaining the safety of your item.
Not all items are available for direct pickup. Some are stored at our facility and can be released from there, while others are shipped directly from the source.
In-person pickup or inspection at the source may not be available for all listings. To protect our vendor agreements, we cannot disclose sellers' direct contact information.
We accept multiple payment methods, including wire transfers, credit cards, and PayPal. Please note that we do not accept personal checks.
Credit card and PayPal transactions have a maximum limit of $10,000 and require prior approval. Wire transfers are accepted for any amount and are processed upon receipt. Full payment must be completed within 48 hours of winning an auction.
Our 7-Day Buyer Protection Guarantee allows you to inspect your purchase upon delivery. If for any reason you are not satisfied, you may return the item in its original condition for a full 100% refund, processed within 5 business days.
The item must remain in the same condition as delivered — no modifications, damage, or excessive use. Please review the terms in your Sales Agreement for specific conditions. Contact our team if you have any questions before purchasing.
Upon verification of payment, we prepare all necessary documents including the title, bill of sale, and any applicable certifications. Your purchase will be delivered along with all relevant documents and keys (where applicable).
The estimated delivery timeframe ranges from 3 to 10 business days, depending on your location and the item's origin. You will receive a tracking number to monitor your delivery in real time on our Tracking page.
We operate exclusively online at this time and do not have a public showroom.
All listings include detailed photos, descriptions, and condition reports. If you need additional information about a specific item, our support team is happy to assist.
After the auction ends, the winning bidder will be notified by email and will also receive a phone call from our sales department. You can also check results in your "My Bids" dashboard. You will have 48 hours to complete payment.
Payment is made by wire transfer to our account within 48 hours of winning the auction. In the payment description, you must include the Wire Reference Number provided in your invoice. Credit card and PayPal are also accepted for amounts under $10,000.
Contact our support team and we'll be happy to help you with any questions.
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